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newsNew rights for passengers travelling by water

From now on passengers travelling by sea and by inland waterways will enjoy a whole new set of rights, which will complement existing rights for air and rail passengers.

The new rights for passengers travelling by sea and by inland waterways include amongst others:

  • guarantee of reimbursement or re-routing in situations of cancellation or of delay at departure of more than 90 minutes;
  • adequate assistance (such as snacks, meals, refreshments and, where necessary, accommodation up to three nights, with a financial coverage up to €80 per night) in situations of cancellation or delay at departure of more than 90 minutes;
  • compensation, between 25% and 50% of the ticket price, in situations of delay in arrival or cancellation of journeys;
  • non-discriminatory treatment and specific assistance free of charge for disabled persons and persons with reduced mobility both at port terminals and on board ships, as well financial compensation for loss or damage of their mobility equipment;
  • minimum rules on information for all passengers before and during their journey, as well as general information about their rights in terminals and on board ships;
  • establishment by carriers and terminal operators of complaint handling mechanism available to passengers;
  • establishment of independent national bodies for the enforcement of the regulation, through, where appropriate, the application of penalties.

Commission Vice-President Siim Kallas, responsible for transport, said: "People are entitled to enjoy the same levels of quality and safety wherever they travel within the European Union. I am very glad that after introducing rights for air and rail passengers, we are now also able to introduce similar rights for passengers travelling by water."

The regulation on new rights for people travelling by sea and by inland waterways will enter into effect at the end of 2012.

To find out more about passenger rights in all modes of transport, see

http://ec.europa.eu/transport/passenger-rights/

For more information contact—European Law Monitor at

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REF: ELM 25th November 2010